Privacy Policy

The protection of your personal data is an important concern for us. When processing this data, will strictly observe the applicable provisions of data protection law in the European Union, and of data protection law in the Federal Republic of Germany.

By means of this Data Privacy Statement, we are informing you of what data we collect on our websites, for what purposes we process this data, and to which recipients we may possibly transfer this data, and of the legal bases for the data processing, the period for which the data will be stored, the controllers responsible for the processing, as well as your rights.

1. Controller responsible for the data processing
The controller responsible for the data processing within the meaning of Article 13 (1) a) of the General Data Protection Regulation (GDPR) is:

Piranhabikeshop
Dionisou 5
15126 Athens/Greece
Tel.: 2108051125
Fax.: 2108051125
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

2. Specific details relating to the data processing
2.1. Personal data
Article 4 (1) GDPR defines personal data as any information relating to an identified or identifiable natural person. Personal data includes, for example, name, address, telephone number, email address, bank account details, credit card number.

2.2. Data processing for the performance of a contract
If you place an order with , we shall need personal data for the purposes of processing the purchase, including shipping the goods that you have ordered, handling returns or dealing with complaints. Specifically, we shall need details relating to your name, postal address, email address and, if applicable, essential payment details. It is essential that you provide your email address so that we can send you confirmation of receipt of your order, notify you of the shipment of your goods and/or contact you. Therefore, this data processing will take place for the purpose of performing the contract.

Even before a contract is concluded, you may have already contacted Piranha Bikes and, for example, sent us an email enquiry requesting our advice. In this case, the data received from you, such as your email address and possibly your name, will be processed by us for the purpose of carrying out precontractual measures.

Article 6 (1) b) GDPR is the legal basis for data processing for the purpose of performing a contract or for carrying out precontractual measures as a result of an enquiry from the data subject.

For handling your order, Piranha Bikes will pass on personal data to service partners such as payment service providers (including, but not limited to, banks, Paypal, credit card companies) and shipping service providers (including, but not limited to, SPEEDEX, forwarders), insofar as this is necessary for the performance of your contract. It is also possible that your personal data will be passed on to a supplier delivering the goods directly to you. The recipient must use the transferred data only for the performance of its task. Any use beyond this is not permitted.

Personal data processed for the performance of the contract will be stored by us for the statutory period of limitation.

The data necessary under commercial law or fiscal law will be stored by us for the retention periods prescribed by law under Section 257 HGB [German Commercial Code] and Section 147 AO [Tax Code], generally for a period of 10 years.

Personal data processed for carrying out precontractual measures will be erased within 12 months if no contract is concluded.

2.3. Newsletter, Mailings
You can subscribe to the Piranha Bikes newsletter as part of the ordering process or separately via our shop pages. We use the double opt-in procedure to confirm your request. This means that you will receive an e-mail from us with a link via which you, as the owner of the e-mail address, can confirm your subscription to the newsletter. Only after this confirmation the subscription to the newsletter is complete.

We use the data you provide for advertising purposes after you have registered for the newsletter. We store your e-mail address and the language in which you use the webshop.

If you have consented to personalised advertising, we also process tracking data on your user behaviour when visiting our webshop, including data from purchases made or cancelled and when using our newsletter, for the purpose of personalising our newsletter and our advertising emails. In addition, we may associate the e-mail address used with your order history and the data stored about individual orders placed by you (e.g. your address, your shopping baskets or your purchasing behaviour). Furthermore, we store data on your interests, your title, your name and your date of birth, if and insofar as you have provided this optional information as part of the newsletter registration.

Art. 6 (1) a) GDPR is the legal basis for this data processing. The data processing will take place only according to express consent.

You can revoke your consent at any time with effect for the future. Each newsletter contains an unsubscribe link for this purpose. If you use the unsubscribe link, the unsubscribe of your e-mail address will be executed immediately. Furthermore, you can revoke your consent at any time by sending an e-mail to info @ piranhabikes.gr. The data record belonging to your e- mail address can be stored for up to three years after unsubscribing for reasons of proof and to defend against legal claims. The relevant data record will then be deleted automatically. Art. 6 (1) f) GDPR is the legal basis for this data processing.

You can revoke your consent in whole or in part. In particular, you have the option of revoking only your consent to the personalisation of our newsletter by sending an
email to . If you limit your revocation to personalisation, we may send you our general newsletter.
In addition, we store the data of the application under the double opt-in procedure. Art. 6 (1) f) GDPR is the legal basis for this data processing. The essential justified interest lies in proving an existing consent.

2.4. Customer account
You have the possibility of creating a Piranha Bikes customer account. This password-protected, personal access offers you a series of useful features, including, but not limited to, viewing of the orders that you have placed in the preceding 2 years, displaying and downloading of your invoices, management of personal customer data, addition and editing of different delivery addresses, saving of a standard payment method and creation of a personal reminder note and/or wish list.

Article 6 (1) a) GDPR is the legal basis for this data processing. The data processing will take place only according to express consent. The data submitted to the customer account will be stored as long as your consent exists. You may revoke this consent at any time with effect for the future. An informal notification using the contact details stated under Section 1 will suffice for this. If your consent is revoked, your customer account, including the data submitted to it, will be deleted.

2.5.Online Sizing In order for us to provide you with the best possible advice in our webshop and to offer you bikes that fit your measurements, you have the option of using the sizechart online sizing tool (click on "Calculate size" in the size settings on each bike product detail page) to enter your height and gender as well as your arm and leg length. sizechart then calculates the bike size that fits you and checks if the desired bike (or a suitable alternative) is available in the required size in our webshop.

To avoid that you have to enter your data again within a short period of time, sizechart stores your data together with a session ID for a short time frame in the local memory of your browser (Local Storage). The data is deleted after four hours of inactivity.

We can evaluate the frequency of use of the tool via sizechart, but no conclusions about natural persons can be drawn from the evaluation.

2.6. Microsoft Teams - Consultation
You have the option of agreeing to a free-of-charge consultation, during which we will be able to advise you individually on our products. You can take up this consultation either as a video call in the form of an online meeting, or by telephone or email. You can choose how you would like the consultation when booking the appointment (see point 2.6., e-appointment). Prior to the appointment you will receive a confirmation email for the video call with an invitation link or an appointment confirmation in the case of a telephone consultation. Only personal data (e.g. body measurements) that you share with us will be processed as part of the consultation appointment and which is necessary for the consultation.

If you decide on a video consultation, we use Microsoft Teams (“Teams”) for this. This is a software tool from Microsoft Ireland Operations Limited, South County Business Park, Leopardstown, Dublin 18, Ireland (“Microsoft”) which is available as a desktop, web or mobile app. We have no influence over, and are not responsible for, further data processing on the Teams product website, nor where the desktop software is downloaded or where the web app can be used.

When using Teams, personal data is processed which largely depends on which information you provide and how you use Teams:

Information on the participant, e.g. display name, first name, last name, telephone number, email address, password (encrypted for authentication purposes), profile picture;
Meeting metadata, e.g. date, time, meeting ID, topic and description of the meeting (optional), IP address, participant’s telephone number where necessary, type of device/software (Windows/Mac/Linux/Web/iOS/Android), time of participant’s last activity on Teams, number of chat and channel messages, number of meetings attended, audio, video and screen-sharing time;
For telephone meetings: incoming and outgoing numbers, country name, start and end time, where applicable, connection data such as the IP address of the device.
During the online meeting, you have the option to voluntarily enable the camera and/or the microphone on your end device and/or to use the Teams chat function. In this case the following data will be processed in order to display them during the meeting and to communicate with you:

When using the chat function: text data to display and, where applicable, for logging;
If the microphone on the end device is enabled: microphone recording data (audio);
If the camera on the end device is enabled: video camera recording data (video);
However, the online meeting is not recorded and any chat content is also deleted directly after the meeting.

To take part in an online meeting at least information about your name and — if you use a telephone — your telephone number must be provided. You can disable the microphone or camera transmission at any time by using the corresponding settings. Microsoft stores and uses metadata to enable us to analyse and report on the use of Teams.

In the context of order processing, Microsoft may become aware of the above-mentioned data, in order to process it. All data traffic is encrypted (TLS) and the encrypted data is stored on servers located in the European Economic Area (EEA). As far as is possible, we enable end-to-end encryption: In the event that data is nonetheless processed in the USA, Microsoft Ireland Operations Limited and Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA, have concluded the standard EU module 3 contractual clauses and have taken additional measures. For more information, see Microsoft’s data protection policy, available at: https://privacy.microsoft.com/en-us/privacystatement

As we cannot guarantee that there is a level of data protection equivalent to that of the EU, we ask for your express consent to transfer your personal data to the Microsoft Corporation and their subcontractors, when registering for a video consultation, in accordance with Art. 49 para 1 set 1 lit a of the GDPR. Due to the respective national law in third countries, there is the risk that data on the online meeting will be captured and analysed by the respective national authorities and that data subject rights under EU law cannot be fully enforced. If your consent is obtained you will also be informed of this. You consent is, of course, voluntary, but if you do not consent or withdraw your consent, you cannot take part in the video call (however, you can, of course, take part in a consultation by phone, email or on-site, at any time). Your consent can also be withdrawn at any time with future effect, whereby the processing based on the consent remains unaffected by this up to the time of withdrawal.

Apart from this, the legal basis for processing your personal data for booking the appointment and carrying out and following up on the consultation meeting is Art. 6 para 1 lit b of the GDPR, if, and to the extent that, the processing is necessary to fulfil the contract with you or to carry out pre-contractual measures at your request. Otherwise, Art. 6 para 1 lit f of the GDPR applies, based on our legitimate interest in simply and efficiently performing consultation appointments, which outweighs any conflicting interests you may have, particularly because the associated data processing is only carried out at your request.

3. Cookies
3.1. What are cookies?
"Cookies" are small text files that are stored on your data carrier and contain certain settings and data. We use cookies on our websites to provide you with an optimal user experience, to compile statistics on the use of our websites and to facilitate marketing activities.

3.2. Personal cookie settings
When you visit the Piranha Bikes shop for the first time or if you have deleted your browser data, we ask you with our cookie consent tool whether we may use cookies and, if so, which cookies we may use.

Technically essential cookies are always enabled. These cookies cannot be deactivated. You are free to decide whether you want to allow comfort cookies or marketing and statistics cookies. The use of these cookie types is only permitted with your express consent. We offer you an overview in which you can make your personal selection for each tool. You must actively consent to the use of these cookie types in order to activate these cookies. There is also the possibility to agree to the use of all cookies with one click.

You can access your personal cookie settings at any time via the footer link „cookie settings“. You can make an individual selection at any time and revoke your consent with effect for the future.

Your personal cookie settings are stored with a cookie on your data carrier. If you do not delete the cookies, you will not be asked again on your next visits to our shop.

3.3. Technically essential cookies
Technically essential cookies are cookies that are absolutely necessary for the use of the website and for whose use an essential justified interest exists. We use the following technically essential cookies:

COOKIE NAME PURPOSE OR FUNCTION VALIDITY PERIOD
ID This cookie contains the session ID. This ID is necessary in order to be able to link a user's actions over multiple website visits. This is necessary in order to be able to, for example, link to a specific user the current shopping basket or a current log-in over multiple website visits. as long as the browser window is open CookieConsent This cookie contains your personal cookie settings, which you have defined and saved in our cookie consent tool.
1 year from the last saving of the cookie settings domainSwitchSuggestion This cookie stores the information that the user has already been suggested to change the language and thus the domain with a pop-up. This cookie prevents the user from being permanently disturbed by this pop-up.
1 year from the date the pop-up window was displayed
__cf_bm The cookie is absolutely necessary for Cloudflare's security functions and cannot be deactivated. You can find more information on Cloudflare under Section 8. no longer than 24 hours after the last visit to the website CountryTax The cookie contains the country-specific VAT rates according to the country selection made. 24 hours from your action deliveryLocation The cookie contains the delivery country and the zip code specified by the user for calculating the availability and parcel delivery time of express services. 24 hours from your action

3.4. Comfort cookies
Comfort cookies are cookies that make the use of the shop more pleasant and comfortable, e.g. by additional functions in the shop. We only use comfort cookies if you have given your consent. The web shop can also be used without these comfort cookies. However, the user experience can be significantly worse.

COOKIE NAME PURPOSE OR FUNCTION VALIDITY PERIOD
BasketStore This cookie contains the current shopping cart ID and, if applicable, the assignment of this ID to a user login. The shopping cart ID enables the saving of the shopping cart beyond the actual browser session. The shopping cart data can thus be restored even weeks or months after the last visit to the site. 1 year from the date of the last change to the shopping cart

The shopping cart cookie ensures that the shopping cart data is saved even after the end of a session. If you close the browser window and, for example, want to continue shopping the next day, the data of the shopping cart is still available.

If you do not allow this cookie to be set, your shopping cart will be empty after closing the browser window. The entire shopping cart data will be lost.

3.5. Marketing and statistics cookies
We use web analysis tools to generate data about the use of our websites in order to improve our shop in a targeted manner and ultimately to achieve a better user experience. We use the web analysis tools Google Analytics and Google Tag Manager from Google Ireland Limited („Google“), Gordon House, Barrow Street, Dublin 4, Ireland. In connection with these tools, we also use tracking tools from trbo GmbH, Römerstr. 6, 80801 Munich, Germany. The aforementioned tools also set cookies, provided you have given your express consent in advance as the legal basis for their use by us.

You can find out more about the processing of your personal data by Google Analytics, Google Tag Manager and Trbo under No. 4 of this privacy policy.

3.6. Technically essential cookies from third-party providers
If you select certain payment methods such as Paypal, cookies enabling payment using the respective payment method will be placed.

If you wish to play YouTube videos integrated into Piranha Bikes, cookies will likewise be placed.

In all these cases, cookies are not initially set when the respective page is called up. Cookies are only set as a result of an action by you, e.g. when you select the payment method Paypal active or when you play an embedded YouTube video.

3.7. Legal basis for the use of cookies
Article 6 (1) f) GDPR is the legal basis for the use of technically essential cookies. The essential justified interest lies in securing the functionality of the Piranha Bikes shop.

Article 6 (1) a) GDPR is the legal basis for the use of comfort cookies (nr. 3.4.) and marketing and statistics cookies (nr. 3.5.). You have given your explicit consent by unsing our cookie consent tool. More about the cookie consent tool and personal cookie settings can be found under nr. 3.2.

3.8. Revocation of consent and deletion of cookies
You can revoke your consent to the use of cookies at any time with effect for the future.

You can use the cookie consent tool for this purpose. your personal cookie settings can be accessed at any time via the footer link „cookie settings“. You can save a selection without comfort cookies and marketing and statistics cookies.

You can also delete all existing cookies in your browser settings. The next time you visit the Piranha Bikes website you will be asked to make a new decision about your personal cookie settings using our cookie consent tool.

4. Marketing und Analysis Tools Piranha Bikes uses marketing and analysis tools subject to your express consent. These help us to better understand how you use our website, to provide you with the content that is right for you and to improve our shop overall. Furthermore, these analytical tools help us to better tailor marketing activities to your interests and to measure the success of our marketing activities. Cookies and other technology such as local storage and scripts that store or read information on your end device are used for this purpose.

Typically, marketing and analysis tools process the following data:

the IP address of the device;
the information of a cookie or in the local or session storage;
the device identifier of mobile devices (e.g. device ID, advertising ID);
referrer URL (previously visited page);
pages viewed (date, time, URL, title, length of stay);
downloaded files;
clicked links to other websites;
technical information: operating system; browser type, version and language; device type, brand, model and resolution; approximate location (country and city, if applicable).
This consent can be given via our Cookie Consent Tool. In the case of analysis and marketing tools, this consent also includes the transfer of data to third countries with a different level of data protection to the EU, in particular the USA. We would like to point out that, due to US laws and regulations, a level of data protection in the USA similar to the legal situation in Germany or the European Union cannot be guaranteed. The risks here include: the USA offers no enforceable rights or a weaker enforcement of them, and no independent data protection authority to help enforce these rights. Security agencies based in the USA may also be able to access your data. There are no restrictions on the proportionality of access and no guarantees to protect your data. Moreover, there is no effective legal protection against such access to your data.

You can revoke your consent or change your selection at any time by accessing the Cookie Consent Tool again via the ‘Cookie Settings’ link under ‘About Piranha Bikes’ in the website’s footer.

4.1. Google Analytics and Google Tag Manager
If you have consented to its use, Piranha Bikes uses Google Analytics, a web analytics service provided by Google Ireland Limited (‘Google’), based at Gordon House, Barrow Street, Dublin 4, Ireland for persons from Europe, the Middle East and Africa (EMEA), and by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA for all other persons. Google Analytics uses tracking cookies, local storage and scripts that enable your use of the website to be analysed. The information they collect about your use of this website is usually transferred to a Google server in the USA and stored there. Piranha Bikes uses Google Analytics with the ‘anonymizeIP’ setting. As a result, IP addresses are only processed in truncated form by Google Analytics in order to exclude a direct reference to a particular person.

The following data is processed by Google Analytics:

IP address (which is, however, anonymised before further processing);
referrer URL (previously visited page);
pages viewed (date, time, URL, title, length of stay);
downloaded files;
clicked links to other websites;
achievement of specific goals (conversions), if applicable;
technical information: operating system; browser type, version and language; device type, brand, model and resolution;
approximate location (country and city, if applicable, based on anonymised IP address).
The cookies’ storage period is a minimum of 14 months and a maximum of 26 months.

Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator.

Besides revoking your consent, you may also prevent the storage of cookies through the appropriate settings on your browser software; however, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore, you can – in addition to revoking your consent – prevent the collection of the data generated by the cookie and related to your use of the website (including your IP address) by Google as well as the processing of this data by Google by downloading and installing the browser plugin available under the following link: Browser add-on to deactivate Google Analytics.

In order to integrate Google Analytics, we use Google Tag Manager, provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland for persons from the European Economic Area and Switzerland and by Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA (‘Google’) for all other persons. This applies the activation of Google Analytics through a script and ensures the proper integration of the tool. Google Tag Manager only temporarily processes the connection data generated by the browser connection. Google Tag Manager does carry out any user analysis itself.

We have concluded an order processing agreement with Google Ireland Limited. In the event that personal data is transferred to the USA, Google Ireland Limited and Google LLC have concluded standard contractual clauses (Module 3). We also obtain your explicit consent for your data to be transmitted to the USA as part of the consent process.

You can find more information in Google's privacy policy.

4.5. Google Optimize
If you have consented to its use, Piranha Bikes uses the Google Optimize service for analysis purposes, which is offered for persons from Europe, the Middle East and Africa (EMEA) by Google Ireland Limited ("Google") with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland, and for all other persons by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Optimize is used to play out different variants of our website and its content (e.g. different positions of elements, different colors, fonts, buttons, text lengths, paragraphs, headings, graphics, images) and to analyze their effects and differences (e.g. reduction of bounce rate, increase in dwell time) with regard to user behavior (so-called A/B tests). This helps us to improve our website and make it more attractive for our users. For this purpose, data and analyses from Google Analytics (4.1) can also be used to evaluate the success or failure of a test. Google Optimize uses cookies and scripts. The information collected with their help about your use of this website is usually transferred to a Google server in the USA and stored there.

The following data is processed by Google Optimize:

User ID (for the duration of participation in the A/B test);
Clicks on Google ads and information about the associated advertising campaign;
IP address (which is, however, anonymized before further processing);
Referrer URL (previously visited page);
Pages viewed (date, time, URL, title, time spent);
Downloaded files;
Clicked links to other websites;
Achievement of specific goals (conversions);
Technical information: Operating system; Browser type, version and language; Device type, brand, model and resolution;
Approximate location (country and city, if applicable, based on anonymized IP address).
The storage period of the cookies is at least 10 seconds and no longer than 3 months.
In order to integrate Google Optimize, we use the Google Tag Manager, which is offered for persons from the European Economic Area and Switzerland by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland and for all other persons by Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA ("Google"). The Google Tag Manager takes over the activation of Google Optimize by means of a script and ensures the proper integration of the tool. The Google Tag Manager only temporarily processes the connection data that is inevitably generated by the connection setup. A usage analysis by the Google Tag Manager itself does not take place.

We have concluded a data processing agreement with Google Ireland Limited for the use of Google Optimize and Google Tag Manager. Google Ireland Limited and Google LLC have concluded standard contractual clauses (Module 3) for the event that personal data is transferred to the USA. We also seek your express consent for the transfer of data to the USA as part of the consent declaration.

5. Log files
When you visit the Piranha Bikes website, your Internet browser will send usage data to our servers. Usage data is logged in so-called log files by our servers. In this respect, the following will be stored: the data and time, the type of request, the log type and access status, the size and name of the file, the IP address from which the request originated, the referrer URL (information on the website from which you have arrived at our website), information on the Internet browser used (e.g. which browser is used, the version number of this browser and the type of encryption).

We use log files to monitor the functionality and performance of our shop and to further develop and improve the Piranha Bikes shop. As a result, any malfunctioning of the shop, for example, will be recorded and subsequently remedied by us. Furthermore, the storage of data in log files takes place for security reasons to ensure secure operation of our system.

Article 6 (1), f) GDPR is the legal basis for this data processing. The essential justified interest lies in securing the functionality of the shop and ensuring secure operation of our shop servers. The users' IP addresses will be deleted or anonymised after a maximum of 10 days.

9. Social Media
On the Piranha Bikes website you will find links to social media platforms from Facebook, Youtube, Instagram and Twitter where Piranha Bikes is represented and offers content. These are static links. Piranha Bikes does not use social media plugins.

Piranha Bikes is represented in social media in order to get in touch with our customers, interested parties and other users and to inform them about products, events or competitions. We would like to point out that personal data is collected and processed by the respective provider when you visit the corresponding pages. The legal basis for the processing of users' personal data is Art. 6 (1), f) GDPR. The essential justified interest of Piranha Bikes lies in the optimal design and improvement of the company presentation.

If you use our offers in the respective social network as a logged-in member, your consent to data processing pursuant to Art. 6 (1), a) GDPR is given to the social media platform. In order to understand and improve our activities, we use corresponding evaluations in the form of statistics provided by the respective provider.

9.1. Facebook
Piranha Bikes uses the technical platform of Facebook Ireland Ltd, 4 Grand Canal Square Grand Canal Harbour, Dublin 2, Ireland for the aforementioned information service.

Please note that you are responsible for using this Facebook page and its functions. This applies in particular to the use of interactive functions (e.g. commenting, sharing, rating).

When you visit our Facebook page, Facebook collects your IP address, among other data. This and other information is used to provide us, as the operator of the Facebook pages, with statistical data about the use of our Facebook page. Facebook provides further information on this under the following link:

https://www.facebook.com/help/pages/insights

The data collected about you will be stored and processed by Facebook Ltd. outside the European Union if necessary. We cannot provide any information about whether and how Facebook uses visitor data from our Facebook page for its own purposes. Nor do we have any information as to whether your data is passed on to third parties, combined with data from other Facebook offers, how long Facebook stores data and whether page visits are assigned to individual users. You can read about what information Facebook actually receives and how Facebook uses it in Facebook's data usage guidelines. In the data usage guidelines you will also find further contact options for Facebook as well as setting options for advertisements. The Data Usage Guidelines can be found here:

http://www.facebook.com/about/privacy

The complete Facebook data guidelines can be found here:

https://www.facebook.com/full_data_use_policy

Piranha Bikes itself does not collect and process any further data from your direct use of Facebook. Data processing is only possible for sweepstakes or competitions. In these cases, we use contact data, for example, to contact winners of our raffles. Piranha Bikes uses the software Facebook Insights for a general evaluation of the Facebook page. Here we are provided with anonymous data from Facebook that does not allow any conclusions to be drawn about individual users. As already mentioned, we use this statistical data from Facebook Insights to design and improve our Facebook offering accordingly.

According to Facebook, Facebook stores your IP address when you visit our Facebook page. According to Facebook, this is anonymized and deleted after a storage period of 90 days. In addition, Facebook stores information about the end devices that you use for the visit. By assigning IP addresses, individual users may be identified.

Facebook stores cookies with your Facebook ID on your device when you are logged in to Facebook. This cookie enables Facebook to track your page views within Facebook. This applies to the Facebook page of Piranha Bikes and also to Facebook pages of other providers. If you use a Facebook button embedded in a website, Facebook may associate that use with your profile. This makes it possible for Facebook to offer you advertising that results from your user behavior.

You can avoid this by logging out of Facebook before visiting the Piranha Bikes Facebook page and disabling the "Stay signed in" feature. In addition, you must delete all cookies from your device and restart your browser. You can then use our Facebook page without having your Facebook ID processed.

If you want to use functions on Facebook to interact with us (like, comment, share, news, etc.) you will be shown a login screen. This form of interaction is only possible for registered Facebook members. However, as soon as you are logged in again, you will be recognizable as a user for Facebook again. Further information on the Facebook data policy can be found under the following link:

https://www.facebook.com/about/privacy

9.2. Twitter
Piranha Bikes uses the technical platform and services of Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA for the short message service offered here.

Please note that you are responsible for using Twitter and its functions. This applies in particular to the use of interactive functions (e.g. commenting, sharing, rating).

If you use Twitter, your data will be stored and processed outside the European Union. The data that may be transmitted includes your IP address, the application you are using, and information about the device you are using. It may also include information about your location and the websites you visit.

Twitter links this collected data to your Twitter account and may be able to create a behavioural profile. Piranha Bikes cannot influence the nature and extent of the data collected by Twitter. We also have no control over whether Twitter passes on your data to third parties or for what purposes Twitter uses the stored data.

Under the following link you will find information about which data Twitter collects and processes according to its own statement:

https://twitter.com/en/privacy

If you have a Twitter account and would like to view information about the data you have stored on Twitter, you can do so at the following link:

https://support.twitter.com/articles/20172711#

You can also use the Twitter data protection form to send your questions about data protection directly to Twitter. You can also download your Twitter archive:

https://support.twitter.com/forms/privacy

https://support.twitter.com/articles/20170320#

Piranha Bikes itself does not collect and process any other personal data from your direct use of Twitter. We use Twitter Analytics for a statistical evaluation of our activities on Twitter. This function enables us to optimally design our presence on Twitter and does not allow any conclusions to be drawn about the data of individual users.

In the settings of your Twitter account you have the option to restrict the processing of your data by Twitter ("Privacy and Security"). Here you also have the option of restricting Twitter access to your contact and calendar data, photos and location data on your end device. You can find information about this on Twitter under the following links:

https://support.twitter.com/articles/105576#

https://twitter.com/en/privacy

9.3. Instagram
Piranha Bikes nutzt für den genannten Dienst die technische Plattform von Instagram (Facebook Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland bzw. Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA). Instagram speichert personenbezogene Daten von Ihnen, wenn Sie diese Seite besuchen.

Piranha Bikes as the responsible person has reached an agreement with Facebook, which also regulates the conditions for using the Instagram page. The basic terms are the Instagram Terms of Use at https://help.instagram.com/581066165581870 and the other terms and guidelines listed at the end.

By processing information, Facebook is able to distribute advertising for its users via its own network. The data processing by Facebook also enables Piranha Bikes to use statistics provided by Facebook. In this way, Piranha Bikes can optimally design its own content and better reach its users. Parts of these statistics contain demographic and geographical information. However, Piranha Bikes has no influence on the underlying data. These data are not known to us in their entirety.

It is likely that the data collected about you by Facebook Ltd. will be stored and processed outside the European Union.

As a user of Instagram, you can influence the storage of data and the recording of user behavior through Instagram in your profile settings by making the appropriate settings.

Instagram users can use the Advertising Preference settings to control the extent to which their user behavior is captured when they visit our Instagram page.

For more information, see the Facebook and Instagram settings:

https://www.facebook.com/login.php?next

https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen

https://www.instagram.com/accounts/login/?next=/accounts/privacy_and_security/

or the form to the right of objection under:

https://www.facebook.com/help/contact/1994830130782319

If you want to avoid cookies being placed by Facebook and prevent the associated processing of your data, set your browser so that no third-party cookies or Facebook cookies are allowed.

For more information about how Facebook handles personal information on Instagram, please see its privacy policy at https://help.instagram.com/519522125107875 and http://instagram.com/about/legal/privacy/, respectively.

9.4. Youtube
On the Piranha Bikes website, videos of selected articles and brand shops of the corresponding brands are displayed, for example. The videos are made available on the video portal of YouTube LLC, 901 Cherry Ave, 94066 San Bruno, CA, USA, (YouTube) by the brands. In addition, Piranha Bikes maintains its own YouTube channel.

YouTube is a subsidiary of Google LLC, Gordon House, Barrow Street, Dublin 4, Ireland, hereinafter referred to as "Google".

Videos are used by Piranha Bikes exclusively within the "Extended Privacy Mode". According to YouTube, this function only transmits user data to YouTube when a video is actually started.

If you start a video as a logged in YouTube member, the call of the video will be associated with your YouTube account. You can prevent this information from being linked if you log out of your YouTube customer account before visiting our website. Alternatively, you can make the necessary settings in your YouTube account.

Youtube stores permanent cookies on your end device in order to guarantee functionality and to analyse user behaviour. You can prevent the storage of cookies on your terminal device by making the appropriate settings in your browser.

Under the following link you will find further information on data collection by Google and on your rights against Google:

https://policies.google.com/privacy data protection information.

9.5. Further information
If you wish to assert your rights of data subjects against the social media platforms mentioned above, it is ideal to contact the respective platform directly with your request for information. Even if a joint responsibility arises from the cooperation between Piranha Bikes and the individual platforms, the platforms alone have the opportunity to provide you with full information about the data stored by you there. However, should our support be necessary, you can contact us at any time.

If you have any questions regarding data protection, please contact our data protection officer at datenschutz at Piranha Bikes.net.

If you have any questions about a current order or need advice on a product, please contact our competent service team exclusively.
Information for contacting us can be found here:

https://www.Piranha Bikes.com/contact/customer-service

For data protection reasons, we do not make our customer service available via "social media platforms".

10. Your rights as a user
Below, we would like to summarise for you your rights under the General Data Protection Regulation.

10.1. Right to revoke your declaration of consent under data protection law (Article 7 (3) GDPR)
You have the right time to revoke your consent at any time. Revocation of your consent will not affect the lawfulness of the processing carried out on the basis of your consent up to the time of revocation. Before you give your consent, you will be informed hereof.

10.2. Right of access (Article 15 GDPR)
Under Article 15 GDPR, you have the right to demand from us confirmation of whether we process personal data concerning you. If this is the case, you have the right to access this personal data and the following information:

the purposes for which we process this data;
the categories of personal data processed by us;
to whom this personal data has been disclosed, or is yet to be disclosed, particularly in the case of disclosure to recipients in third countries or at international organisations;
if possible, the envisaged period of storage of the personal data, or, if this is not possible, the criteria used to determine this period;
the existence of a right to rectification or erasure of the personal data concerning you, or a right to restriction of processing by us, or a right to object to processing by us;
the existence of a right to lodge a complaint with a supervisory authority;
in cases where the personal data is not collected from you, all available information concerning the origin of the data;

whether automated decision-making, including profiling, as referred to in Article 22 (1) and (4) GDPR, takes place, and, if so, meaningful information about the logic involved, as well as the significance and envisaged consequences of such processing for you. If personal data is transferred to a third country or to an international organisation, you will have the right to be informed of what suitable safeguards have been put in place to ensure that these recipients also comply with the provisions of the GDPR.

10.3. Right to rectification (Article 16 GDPR)
You may demand that we rectify, without delay, inaccurate data concerning you. With due regard being given to the purposes of the processing, you will, additionally, have the right to demand that incomplete personal data be completed, also by means of a supplementary statement.

10.4. Right to erasure or "right to be forgotten" (Article 17 GDPR)
You have the right that we erase data without delay if one of the following grounds applies:

The data is no longer needed for the purposes for which it was collected or otherwise processed.
You revoke your consent on which the processing was based, and there is no other legal basis for the processing.
In accordance with Article 21 (1) GDPR, you lodge an objection to the processing for reasons ensuing from your particular situation, and there are no overriding legitimate reasons for the processing.
In accordance with Article 21 (2) GDPR, you lodge an objection to processing for direct marketing purposes.
The data has been unlawfully processed.
It is necessary to erase the data in order to fulfil a legal obligation under European or German law.
The data has been collected in relation to an offer of information society services in accordance with Article 8 (1) GDPR.
If we have made your data public and are obliged to erase it, we shall, with due regard being given to the available technology and the implementation costs, take appropriate measures to inform the controllers that you have requested the erasure of your data.


According to Article 18 GDPR, we must restrict the processing of your data in the following cases, namely if:
you dispute the accuracy of your data, in which case the processing will be restricted until we have been able to check the accuracy; the processing is unlawful, and you decline to have your data erased and demand instead that use of your personal data be restricted; we no longer need the data for the purposes of the processing, but you need this data for asserting, exercising or defending legal claims, or you lodge, in accordance with Article 21 (1) GDPR, an objection to the processing for reasons ensuing from your particular situation, as long as it has not yet been established whether the legitimate reasons for the processing by us outweigh your interests.
If processing is restricted, we shall merely be permitted to store this data. Any processing beyond this will then be permissible only with your consent or for the purpose of asserting, exercising or defending legal claims or for protecting the rights of another natural person or legal entity or for reasons of an important public interest of the Union or a Member State.

You may at any time revoke your consent given in this connection.

You will be notified by us before the restriction is lifted.

10.6. Notification obligation (Article 19 GDPR)
All recipients to whom your data has been disclosed must be informed by us of any rectification or erasure of your data, or of any restriction of processing. This will be inapplicable only insofar as this proves to be impossible or is associated with disproportionate expense. We shall inform you of these recipients if you so request.

10.7. Right to data portability (Article 20 GDPR)
You have the right to receive in a structured, commonly used and machine-readable format the data concerning you that has been provided to us. Additionally, you have the right that we transfer this data to a third party insofar as the processing of the data is based on your consent or on a contract, and the processing takes place by automated means. in this respect, you may demand that we transfer your data directly to such third party insofar as this is technically feasible. This right must not impair the rights and freedoms of other persons.

10.8. Automated decision-making in individual cases, including profiling (Article 22 GDPR) You have the right not to be subject to a decision based solely on automated processing, including profiling, that has legal effect on you or that impairs you in a similar manner. This will not apply if:

you have given your express prior consent thereto, or
the decision is necessary for the conclusion or performance of a contract between us, or
applicable legal provisions permit this, and these provisions contain appropriate measures for protecting your rights and freedoms as well as your legitimate interests.
In the first two cases, we shall take appropriate measures to protect your rights and freedoms as well as your legitimate interests. This includes your right to state your own point of view, your right to challenge the automated decision and your right to intervention by one of our employees.

10.9. Right to object (Article 21 GDPR)
If we process your data on the basis of a legitimate interest (Article 6 (1) f GDPR), you will have the right to lodge an objection thereto if the grounds for this ensue from your particular situation. This also applies to any profiling based on these provisions. In this case, we shall no longer process your data, unless we can prove that the reasons for the processing are compelling and worthy of protection. This must outweigh your interests, rights and freedoms, or the processing must serve the assertion, exercise or defence of legal claims.

Insofar as we process your data in order to engage in direct marketing, you may lodge an objection to the processing of your data. This also applies to profiling insofar as profiling is related to such direct marketing.

Following your objection, your data will no longer be processed for these purposes.

To lodge an objection, merely send a corresponding informal notification using the contact details given in Section 1.

10.10. Right to lodge a complaint with a supervisory authority (Article 77 GDPR)
You have the right to lodge a complaint with a supervisory authority, in particular in the Member State where you reside or work or where the alleged breach took place, if you are of the opinion that the processing of the data concerning you breaches the General Data Protection Regulation. Further legal remedies under administrative law, or judicial remedies, to which you may possibly be entitled will remain unaffected hereby.

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