Terms of use

Terms of Use

www.piranha.gr is the online store for display and sale of products via the Internet of "Dimitris Dimitropoulos.", referred to as "Company". Before entering the online store and browsing our website, we invite you to consult the following terms and conditions, which apply specifically to the use of our online store.

Make sure you agree with the following terms and conditions because your further use and browsing of the above website www.piranhabikes.gr implies your explicit and unconditional consent and agreement with them.

1) Terms

The Company reserves the right to unilaterally modify or renew the present terms and conditions of transactions, made through its online store, in accordance with its needs and business ethics. The company undertakes the obligation to inform users of any modifications as well as any change, through the website of this online store.

2) Information and Products Provided

The Company ensures the quality, completeness and validity of the information listed on its website, both in terms of the exact information displayed and the services provided by its online store, subject to any technical or typographical errors. , which cannot be predicted or have occurred unintentionally or outages of the website due to force majeure.

3) Limitation of Liability

The Company is not liable to customers / users for damages that may arise from the execution or non-execution of their order.
It also reserves the right to deliver the goods in cases of force majeure. The company's online store cannot provide any guarantee for the availability of the products, but it guarantees timely information to end consumers about their unavailability.
The Company bears no responsibility for damages that may be caused during the transportation of the products. The products travel on behalf and under the responsibility of their buyer.
In no case shall the Company's online store be liable for any legal or civil and/or criminal claims nor for any damage (positive, special or consequential which indicatively and not restrictively, disjunctively and/or cumulatively consists of loss of profits, data , lost profits, monetary satisfaction, etc.) from website visitors or third parties for a reason related to the operation or non-operation and/or use of the website and/or failure to provide services and/or information that available from him and/or from any unauthorized third party interventions in products and/or services and/or information available through him.

4) Intellectual Property Rights

This website is the official online store of the sole proprietorship Dimitris Dimitropoulos.. All the content of the website, including images, graphics, photographs, designs, texts, services and products provided are the intellectual property of the company and are protected according to the relevant provisions of Greek law , European law and international conventions.
Any copying, analog / digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, creation of derivative work or misleading the public about the real provider of the Website Content is prohibited. Any reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the Content in any way or medium for commercial or other purposes is permitted only with the prior written permission of the Company or any other legal owner of the above copyrights.
The names, images, logos and distinctive features that represent the Company and/or its online store and/or third parties contracted with them as well as their products or services are exclusive trademarks and distinctive features of the Company and/or the electronic store and/or of the above third parties and are protected by Greek, Community and international trademark and industrial and intellectual property laws. In any case, their appearance and exposure on the website and in the online store should in no way be taken as a transfer or assignment of a license or right to use them.

5) User Responsibility

The users of the website www.piranhabikes.gr agree that they will not use the online store to send, publish, send by e-mail or transmit in other ways any Content that is illegal, harmful, threatening, offensive, annoying, slanderous, defamatory, vulgar , obscene, libelous, is a violation of another's privacy, shows empathy, or expresses racial, ethnic or other discrimination, may cause harm to minors in any way, is not entitled to be transmitted according to the law or contractual or management relations (such as inside information, proprietary and confidential information obtained or disclosed as part of business relationships or covered in confidentiality agreements), infringes any patent, trademark, trade secret, copyright or other proprietary rights of a third party, contains software viruses or any other codes, files or programs, which are designed with the purpose of interrupting, causing damage, destroying or impairing the operation of any computer software or hardware, intentionally or unintentionally violates the applicable Greek and Community legislation and its provisions, may harass third parties in any way and any Content used to collect or store personal data about other users.

6) Security

The Company recognizes the importance of the security of your Personal Data as well as your electronic transactions and takes all the necessary measures, with the most modern and advanced methods, to ensure your maximum possible security. All information related to your personal information and transactions is secure and confidential. In addition, our online store is certified with the international security certificates Verified-by-Visa and MasterCard Secure Control, which are offered by the cooperation with Alpha Bank.

7) Protection of Personal Data

During your visit to the pages of www.piranhabikes.gr and in order to order products, but also to ensure the possibility of communicating with you in order to inform you about our new products, it is possible that you will be asked to declare information concerning you (name , email address, etc.). Any personal data that you declare anywhere on the pages and services of the website, are intended exclusively for ensuring the operation of the respective service and may not be used by any third party, without complying with the provisions of the law.
The online store operates in accordance with the applicable Greek and Community legislation and keeps your personal data securely for as long as you are registered in any of its services, which are deleted after the termination of the business relationship in any way. The personal data you declare in the online store is used exclusively by it or companies collaborating with it, for the purpose of supporting, promoting and executing the business relationship.
The data kept in the file may be communicated to the competent judicial, police and other administrative authorities upon their legal request and in accordance with the applicable legislative provisions.

8) Purchase of Products

The Company makes every effort to provide high quality services but nevertheless is not responsible for any errors in prices and product characteristics and cannot ensure that there will be no downtime of the website or "human" errors when updating / listing the price of a product. For the safety and efficiency of your purchases, if you find that a product is being offered at an unusually low or high price compared to its market value, please contact us before proceeding with the order.

9) Exchange or Return of Products

In order to provide you with the best possible service, our company gives you the possibility to change or return the product you purchased from our online store within twenty (20) calendar days from the day of its invoicing. The time period is calculated between the day of invoicing to the customer and the day of arrival of the returned product at the company.
The product must not have been used. In addition, its packaging must not have been opened, worn or damaged. The product should come with all the contents of the package, such as accessories, manuals and more. After receiving the returned product, the company will check the condition of it and its packaging. As long as all the terms and conditions are met, she will give her approval to complete the process.
The product must be accompanied by the relevant purchase document that proves the transaction (Retail Receipt or Shipping Note).
The product must be delivered to our company's premises. You can deliver the product to one of our stores or send it to our central warehouses. Shipping costs for the returned product are the responsibility of the buyer. The case where the product is returned due to the wrong or defective product being sent by our company is excluded. Our company has special agreements with transport companies and courier companies, we can arrange the collection of the product from your place with very low charges. We inform you that the stores in Agia Paraskevi, Glyfada, Kallithea or any other operating under a Franchise contract cannot accept the change or return.
You should contact the company's e-commerce department either by phone (tel.: 2108051125) or by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it. which will include the reasons for change or return. The company reserves the right not to accept a product return if it has not been informed about it first.
Returns of products that do not meet the above conditions will not be accepted.

10) Cancellation of Order

You register your order for execution only after completing all the steps of the shopping cart and viewing the corresponding message. If after completing the submission of an order you wish to cancel it, you should contact us immediately, either by phone, at 2108051125 or through the contact form or at This email address is being protected from spambots. You need JavaScript enabled to view it. stating in all the above cases your Name and Order Number.
Note: For orders that have been received by the courier or transport company for shipment to the customer, cancellation cannot be made.

11) Payment Methods

You can pay for your purchases in the following ways.
a) Payment by Cash on Delivery
The cash on delivery method is valid for all of Greece. Payment is made to the representative of the transport company upon delivery of the order to your location. The service is charged at .
The cash on delivery method does not apply to the following cases:
i. For purchases worth more than € 500.00 including VAT. to individuals (with Retail Receipt) and for purchases worth more than €500.00 plus VAT. to professionals/businesses (with Sales Invoice).
ii. For hard-to-reach and island areas for bulky or heavy objects with an actual or volumetric weight of 10 kg or more.
b) Payment by Credit Card
Our online store accepts payments via credit, debit and prepaid Visa, Mastercard, Visa Electron, Maestro, Diners and American Express cards. Your transactions in our online store are protected by the highest online security systems which guarantee a secure trading environment with high encryption.
For greater security, enter your card details directly on the AlphaBank electronic payment website. During this process no personal information, including credit card details, is stored on piranhabikes.gr.
Your transactions are processed through Alpha Bank.
c) Payment on Delivery from our Store
As long as you choose in-store pickup as the shipping method, you can pay for your purchases at the store's checkout.
d) Deposit to a Bank Account
In any case, you can pay for your order by depositing the corresponding amount into our bank account. When depositing, your order code or name must be entered so that our accounting office can recognize the payment. In addition, you must email or fax us a copy of the seizure note with your order code and name.
Your order will be shipped after the deposit appears in our bank account and it is confirmed to match your order.
Note: If we do not receive your payment within 5 working days from the date of registration of your order, our company has the right to cancel by informing you by email.
e) Payment via PayPal
You can use your Paypal account to pay for your order. The payment process is carried out through the PayPal website and during the process no personal information (including the credit card number) is stored on piranhabikes.gr.

12) Difference between store price and online store price

The price policy of the Company's products may differ from the rest of its distribution channels.
In any case, although we make every effort to accurately list the information and prices we list in our online store, we cannot rule out the possibility of typographical or technical errors in product prices and features.
All prices include VAT. 24%.

13) Shipping Costs

a) Shipping throughout Greece.
Orders over €150.00 are shipped free of charge. For orders worth less than €150.00, there is a shipping fee that starts at €2.00 and is configured according to the delivery address, the weight and the volume of the products. The system calculates and informs you about the value of the transports at the completion of the order.
Deliveries within Attica are processed within 2-5 days and to the rest of Greece within 3-8 days.
The shipment within the prefecture of Attica will be carried out either with a courier company or with a car of our company. Shipping to the rest of Greece will be carried out by a courier company, with the exception of bulky items*, such as bicycles, which will be sent by a general transport company (agency). At the request of the customer, it is possible to send bulky items with a courier company. In this case, the transport costs are borne by the customer and are determined after consultation with our company.
It is possible to send orders outside of Greece. In this case, the shipping method and costs are determined after consultation with our company.
Delivery times are indicative and may vary depending on conditions such as strikes or extreme weather. Delivery times do not include weekends and holidays.
The goods travel on behalf and under the responsibility of the customer. Our company does not bear any responsibility for any damage caused during transport.
*According to IATA international standards, a bulky item is defined as any item whose volumetric weight is greater than the actual one. Then you charge based on the volumetric weight of the package. The volumetric weight is given by the formula: (Length * Height * Width) / 5000 where the dimensions are calculated in centimeters.
b) Collection from the Store
You can pick up your order from any of our stores, without any additional shipping costs.
The preparation time is estimated at 1-5 days and depends on the availability of the products in the store of choice.
One of our partners will contact you and inform you of its receipt.

14) Order Delay

Your order may be delayed for the following reasons:
i. The product has been delayed by our supplier: All our products are imports. Therefore, there are cases where an order of ours can get "stuck" at customs or in transit, as a result of which it does not arrive at our warehouses in the time we estimate. In such a case, we will contact you to ask if you would like us to deliver the order without this product or suggest an alternative. We will send this item to you immediately after receiving it in our warehouses.
ii. The product you ordered is not available: Among the multitude of products we display in our online store there are rare cases where a product is not in the calculated stock. In this case one of our partners will contact you immediately to give you all the alternative solutions
iii. During periods of extreme weather or strikes as well as in any case of force majeure, which may affect the transport and delivery of your order
iv. In case it is impossible to contact you by phone and/or by e-mail (if there is a problem with your order, either in relation to the product or in relation to its payment) because, for example, your details that you have registered are not correctly updated

15) Warranties

Products are covered by their manufacturer's warranty. In order to provide a guarantee, the company will consider compliance with the conditions as stated by the manufacturer. No warranty will be provided if the product is not accompanied by its purchase document.

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